Trust

Trust & Safety

Our safety model focuses on fraud prevention, fair payouts, commitment enforcement, and campaign quality for both sides of the marketplace.

Payments and your money

Card payments are securely processed by Stripe. When you deposit, funds go to your creator balance and are used only to pay rewards for approved task completions. Earners receive rewards into their balance and can withdraw once payout details are set. Every transaction is recorded and visible in your dashboard—we don’t use your money for anything else.

Where your money goes:

Stripe processes your payment → funds go to your platform balance.
Creators: balance is used only for campaign rewards; full transaction history in your dashboard.
Earners: earnings go to your balance; request a payout once details are set (see Earnings).

If you have a dispute or question about a charge or refund, contact support with your account email and transaction reference; we follow our policies and will respond with next steps.

Commitment and Anti-Gaming

We require users to keep their action (e.g. follow, like, subscribe) in place for a defined period—typically 30 days—after a submission is approved. This commitment ensures that creators get durable engagement and that payouts reflect real value.

Users must accept the commitment terms before they can submit proof for any task.
Breaking the commitment (e.g. unfollowing before the period ends) can result in reward clawback, financial penalties, or account suspension.

Read: Fairness and Commitment — How we prevent gaming →

Fraud Prevention

Automated checks and manual review signals reduce low-quality submissions and abuse patterns. We combine eligibility rules, acceptance criteria, and commitment terms so that only valid, sustained engagement is rewarded.

Verified Payments

Payouts and campaign funding are tracked with transaction records and clear state transitions. You can see the status of every payment and campaign spend in your dashboard.

Dispute Handling

Structured review workflows for pending and rejected submissions improve transparency. Rejection reasons are provided where possible, and users can contact support to dispute a decision.

Policy Enforcement

Campaign and platform rules are enforced through moderation and admin tooling. Serious or repeated violations can result in account suspension or other corrective action.

Prevention

We reduce risk before harm occurs:

Eligibility and account policies
Campaign rules and acceptance criteria
Commitment terms and quality gates

Detection

We identify issues early:

Structured review for every submission
Anomaly and pattern signals
Verification and commitment checks

Response

We act consistently when we find violations:

Rejections with clear reasons
Clawback and penalties where appropriate
Suspension and appeals process

Fairness and Commitment — How we prevent gaming and enforce the commitment period.

Trust & Safety Overview — Prevention, detection, and response in detail.

Trust Operations Handbook — Operational standards for ops and risk teams.